Youfone
From direct debit to Credit Management and Subscriptions
Youfone and the search for a PSP
Youfone, one of the fastest growing telecom companies in the Netherlands, wanted to automate their payment processes and needed a helping hand. So they called upon the expertise of a Payment Service Provider. Why Buckaroo? Youfone’s Rick van Gurp, co-resposible for the PSP process: ‘Because we wanted insight into the payment process, as well as innovation and control. And our very own customer service.’
Outsourcing, yet still in control
‘Our customer service should be able to answer questions regarding unpaid bills all by themselves. We want to create a one-stop-shop for our customers that offers personal interaction with regard to a specific subject’, says Rick van Gurp, expressing his wishes.
The telecom company wanted a smart automation solution for their payment process. With a customer-friendly way of initiating payment requests and efficient processing. Although Youfone was in search of a Payment Service Provider, they also wanted to maintain control over the debtors in their own CRM system.
"Our customer service should be able to answer questions regarding unpaid bills all by themselves. We want to create a one-stop-shop for our customers that offers personal interaction with regard to a specific subject."
— Rick van Gurp, Youfone
PSP requirements
"We wanted to keep our own bank account number. We were also looking for a PSP that could handle our volumes and process them correctly. And that offered good technical assistance for the link to our own system. We wanted all data of the debtor management in our own CRM, so our customer service could have direct access to them."
Different products, different payment flows
‘Youfone’s market share in the Sim Only ánd the fixed sector is growing each and every month. We want to make payments easier by automating different client profiles and communicating through text messages as well as e-mail, while embedding a payment link for iDEAL. It’s all possible thanks to Buckaroo’s credit management solution. We can now easily create new profiles and edit templates ourselves. Thus, the payment process is adapted to the customer as well as the product. Direct debit & iDEAL (or iDEAL QR) are by far our most popular payment methods.’
"Direct debit & iDEAL are by far our most popular payment methods."
— Rick van Gurp, Youfone
Cooperation and integration
“The cooperation with Buckaroo has been remarkably pleasant. At the beginning, we were able to adapt quickly to the migration of the debtor management. Within short time, two months to be precise, we switched from one bank to another ánd our debtor management was migrated to Buckaroo. Thanks to the clear description of the APIs and a fixed contact person at Buckaroo, we were able to go live as fast as possible.”
"We were able to adapt quickly to the migration of the debtor management."
— Rick van Gurp, Youfone
Future plans
"Youfone wants to differentiate even further when it comes to subscription type and customer type, in order to communicate adequately. It is key to keep communication transparent, easy and comprehensible for our customers. Think of a special payment profile for subscribers under guardianship. We would also like to explore new payment methods in order to offer our customers more freedom of choice. Youfone’s market share is growing each and every month. It is therefore essential to have a payment system that can expand accordingly."
Specifications
Youfone
Inspiring cases
The ideal payment method differs per situation, product or service. Because of our wide range of payment methods and unique features, we at Buckaroo are always able to offer you an appropriate solution. Let the following cases inspire you.
